What is the Customer Dashboard used for?

The most often discussed metric about one’s Internet connection is how ‘fast’ it is as measured by the various speed tests out there.

What is often overlooked is a more relevant question: How effective is my Internet connection?

The following information was gathered from your IQrouter with details related to speed and quality.

For more detailed articles that cover the various topics related to the speed and effectiveness of ones internet, see http://evenroute.com/speed.

Here is an article on how to access the Customer Dashboard

On your Customer Dashboard you will see details for the following:

line_speed_measurement.PNG

Your measured line speed is shown. To see more details about this data see http://evenroute.com/test-evaluation.

Line Rate Changes:

If line rate changes are found they will be detailed in this section. Line rate changes can be symptomatic of line problems or just reflect changes in the actual line performance at various times from your ISP.

Line Attenuation Changes:

If you are using a DSL modem in our list of recommended modems, the IQrouter is able to read line attenuation stats from the modem. Changes to line attenuation are detailed in this section. See http://evenroute.com/the-last-50-feet/2016/3/7/the-last-50-f for more information about line related issues.

Line SNR Changes:

If you are using a DSL modem in our list of recommended modems the IQrouter is able to read line SNR stats from the modem. Changes to line SNR are detailed in this section. See http://evenroute.com/the-last-50-feet/2016/3/7/the-last-50-f for more information about line related issues.

Line Drops:

Line drops are usually symptomatic of line issues. If your line is experiencing any line drops, the time and duration of the drops are detailed in this section. This information can be very useful when talking to your ISP about potential line issues as you can reference specific times and duration of line drops. 

Data Drops:

If the line loses data, the start and end times are indicated along with the percent of data lost during that time. An occasional loss of data is not significant. However, continued data drops for an extended period of time can be an indication of line issues.

Unstable Line Changes:

An unstable line indicates your line is prone to periods of unusually high latencies. The IQrouter will continue to monitor and adjust IQrouter settings accordingly to accommodate for the line variability. This can also be a sign that traffic is possibly bypassing the IQrouter, such as if the Wifi on the ISP modem/router turns back on, or someone plugs an Ethernet straight into the ISP device, bypassing the IQrouter. Double-check that WiFi is on the ISP device and that only the IQrouter is cabled to it.

Schedules:

This graph shows the calculated traffic management values in Mbps being used as well as any dynamic changes required each day to adjust the calculated schedule.

For lines with Sag (drop in speed), this graph will show the actual throughput available each day at the times shown. All times shown using a 24 hour clock. Speeds shown on the hour are calculated speeds obtained while profiling the line. Speeds shown in between the hours are dynamic optimization adjustments due to changing conditions on the line. The arrows at the bottom of the graph show whether adjustments we're up or down.

 

 

Have more questions? Submit a request

0 Comments

Article is closed for comments.
Powered by Zendesk